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Return Policy
If you are not satisfied with your order, simply return the item to us in its original condition within 30 days and we'll be happy to make an exchange or issue a refund. (Shipping costs are non-refundable unless the return is a result of our error.) Special Order items and Sale items may not be returned. Once we receive the item, we will promptly issue a refund to the credit card used for purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
Consumable items may not be returned. If you have a question about this, please email your question to info@debbysgallery.com or call us toll free at 1-888-817-5083.
How to Return or Exchange an Item
If you would like to return or exchange an item, simply follow the instructions below:
1) Contact our customer service center at 1-888-817-5083 to obtain an RMA (Return Merchandise Authorization) number.
2) Repack the item securely in its original packaging along with the packing slip.
3) Make sure you include your RMA number in the following address, and mail the item back to us:
Debby's Gallery
RMA # (include your RMA number here)
20347 Butte Place
Pierre, SD 57501
We highly recommend that you return the item via an insured carrier (FedEx, UPS, USPS Parcel Post), and that you insure the item for its full value. Make sure to retain all postal and insurance receipts -- this will protect you in case the item is damaged or lost in transit. All returns must be pre-paid; sorry, we cannot accept COD returns.
If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and contact us immediately. We'll tell you how to send it back to us at our cost, and we'll send you a replacement right away.
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